In today’s diverse work environment, interpersonal skills are essential for companies to effectively deal with employees, clients and other business contacts.

In this course, trainees will learn how to deal with a variety of difficult people who are chronically difficult. Extensive roleplaying will allow participants to practice the skills needed to deal with difficult behaviors and their resulting situations.

Contents:

• Difficult People Versus People Being Difficult
• Five Rules for Dealing With Difficult People
• Recognizing and Coping with the Following Types of Difficult People
The Exploder
The Unresponsive Clam
The Sniper
The Know-it-All-Expert
The Super-Agreeable
The Sulker
The Complainer
The Wet Blanket
The Tank
The Staller