Customer Service:

In today’s competitive business world, just meeting your company’s needs is no longer adequate. You must make your customers your biggest fan. To do so a company must have a customer service strategy.

In this course trainees will learn about the techniques and attitudes needed to develop such a strategy. Through extensive role-playing, trainees will also have ample opportunity to practice what they’ve learned in class.

 Contents:

  • Viewing the Customer as the Job
  • Internal and External Customers
  • Investment of Time, Money and Resources
  • Basic Customer Needs
  • Why Customers Leave
  • Communication
  • Handling Difficult Customers
  • Working Styles
  • Customer Service Strategy
    		•

    Training ClassesTechnical TrainingEnglish & MathManagement SkillsAbout UsWhat's NewMore InformationMap & DirectionsCalifornia State FundingHome Pageezepeda@workforceamerica.com