Goals of this Course

At the end of this course you will work through three tutorials, and you will have gained a basic understanding of statistical principles and how they are applied in computer systems to improve quality.

Tutorial 1: Introduction to Basic Statistical Principles

Random Sampling
the Concept of a Distribution
the Normal Distribution
and Averages and Ranges(X-Bar and R)

Tutorial 2: How SPC Works

Sources of Variation
Quality Control
Distributions at Work
Histograms
Pareto Charts
Control Charts (X-Bar and R)
Process Capability

Tutorial 3: How SPC is Applied in computer systems

Data Collection, Entry, and Charts in the Systems
Costs of Poor Quality

Goals of this Course

Table of Contents